Shipping, Returns and Refund Policies

We Ship Throughout the United States

We ship throughout the contiguous United States using USPS.  Shipping prices are based on the following:

  • Plant weight
  • Packing box size
  • Your zip code zone (We recommend using 2 day air if your zip code is below 80000)

Mail order purchases will be calculated at checkout. At this time, we accept Visa and MasterCard only.

Payment in full is required before shipping. If you require more information, please call.

We will ship out orders within the next shipping day unless you specify a preferred date.

Note:  It is too difficult to track weather conditions around the United States so if you don't want to receive plants as soon as you order let us know a preferred shipping week.

Packing

We generally ship in the pot depending on the size of the plant and the season it will be shipped.  If necessary, we remove the pot and ship the plant in a cellulose bag packed with peat to ensure it stays moist.  Finally your plants are packed in a cardboard box with newspaper to prevent movement and damage.

Returns

Once the plant material leaves the nursery we do not accept returns, however if a problem should occur let us know as soon as possible so that we can determine the cause.  We will replace plants or give store credit for issues originating at KIGN.

When you receive your order, open the box immediately to inspect and unpack the plants.  If there is some damage, please give the plant a chance to recover.  If there is an unusual amount of damage, let us know immediately and we will be glad to take the steps to make you happy.

Refunds

Refunds are given by store credit or by refunding your credit card account.  Shipping is on Mondays and Tuesdays, so cancellations of an order must be made in advance of  the next shipping day.

Substitutions

We will not substitute a plant with another plant or different size unless one has been provided by you in the order.