Our goal at Keeping It Green Nursery is to make sure all our plants leave the nursery healthy and arrive at their destination ready for your garden. We provide helpful information to succeed in establishing our plants in garden.
We guarantee that our plants are hand propagated, grown in a low stress, low carbon impact environment, and treated with the best of care.
We further guarantee that we will always do our best to keep you the customer, happy and satisfied.
Once the plant material leaves the nursery we do not accept returns, however if a problem should occur let us know as soon as possible so that we can determine the cause. We will replace plants or give store credit for issues originating at KIGN.
When you receive your order, open the box immediately to inspect and unpack the plants. If there is some damage, please give the plant a chance to recover. If there is an unusual amount of damage, let us know immediately and we will be glad to take the steps to make you happy.
Refunds are given by store credit or by refunding your credit card account. Shipping is on Mondays and Tuesdays, so cancellations of an order must be made in advance of the next shipping day.
We will not substitute a plant with another plant or different size unless one has been provided by you in the order.